Download MCDST Self-Paced Training Kit (Exam 70-271): Supporting by Walter Glenn, Tony Northrup PDF

By Walter Glenn, Tony Northrup

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Read Online or Download MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro-Certification PDF

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Extra resources for MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro-Certification

Sample text

Warning contains critical information about possible physical injury; be sure to read this information carefully. ■ See Also contains references to other sources of information. ■ Planning contains hints and useful information that should help you to plan the implementation. ■ On the CD points you to supplementary information or files that you need that are on the companion CD. ■ Security Alert highlights information you need to know to maximize security in your work environment. ■ Exam Tip flags information you should know before taking the certification exam.

The better you are at seeing the signs and the big picture, the better you will be as a DST. The capacity to solve problems can be improved through training, experience, trial and error, observation, and working with higher-level DSTs. Lesson Review The following questions are intended to reinforce key information presented in this lesson. If you are unable to answer a question, review the lesson materials and try the question again. You can find answers to the questions in the “Questions and Answers” section at the end of this chapter.

This localized help information is useful— not only to the end user, but also to DSTs who do not work for the company and are instead hired as vendors or contract employees. Computer manufacturers already per­ sonalize help files for home users and include help files directly related to the user’s specific computer configuration. Exam Tip Always determine the manufacturer and model of a computer first. Some manu­ facturers change default Windows settings, include modified help files, and install custom diagnostics software.

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