Download Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond by Peter T. Davis, William Bentley PDF

By Peter T. Davis, William Bentley

Going past the standard how-to advisor, Lean Six Sigma secrets and techniques for the CIO provides confirmed information and valuble case reviews to demonstrate find out how to mix Six Sigma’s rigorous caliber ideas with Lean equipment for uncovering and putting off waste on your IT strategies. utilizing those tools, the textual content explains the best way to take an technique that's all approximately enhancing IT functionality, productiveness, and security—as a lot because it is set slicing bills. Savvy IT veterans describe how one can use Lean Six Sigma with IT governance frameworks reminiscent of COBIT and ITIL and warn why those frameworks could be thought of beginning issues instead of destinations.

This whole source for CIOs and IT managers offers potent recommendations to handle the human aspect that's so primary to luck and explains the right way to maximize the voice of your consumers whereas maintaining in contact with the desires of your employees. and maybe so much importantly—it presents the facts had to construct your case to higher administration.

Supplying you with the instruments to create equipment that would convey out the easiest on your staff; Lean Six Sigma secrets and techniques for the CIO presents the certainty required to control your IT operations with designated effectiveness and potency in carrier of the base line.

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Additional info for Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Example text

It is the application of knowledge, skills, tools, techniques, and systems to define, visualize, measure, control, report, and improve processes with the goal of meeting customer requirements economically, efficiently, and effectively. It differs from program management in that program management Manage changes to the SOX application list. A/R Publish the list. A/R Subject Matter Expert C BM Support Operations R SOX Reviewer A InfoSec Management Identify new SOX applications. 2 ARCI Chart C C I I I You Say Pro-ses and I Say Pra-ses, Let’s Do the Whole Thing Right!

An Abundance of Wealth  35 ◾◾ ◾◾ ◾◾ ◾◾ ◾◾ ◾◾ IT asset management. IT portfolio management. IT security management. IT service management. Project governance. Project and program management in the enterprise IT context (including software engineering where appropriate). 1 shows examples of IT guidance mapped to the preceding list. In this chapter, we discuss some well-known general and IT guidance and how IT groups can use them with Lean and Six Sigma. However, our survey of relevant guidance is incomplete without a discussion of some general methodologies for managing IT.

Agree to overcome any obstacles to implementation. This, along with the improvement steps, is a PDCA methodology. TOC and Lean Six Sigma Like Six Sigma, TOC borrows heavily from preexisting theories and science. Goldratt believes that TOC should not compete with Six Sigma, but that the two are complementary and should work together to create better results and generate and disseminate more knowledge. The two approaches do come to improvement 44  Lean Six Sigma Secrets for the CIO from different directions, although that is not to say that they are in any way incompatible, but they do have similarities.

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