By Ann-Sofie Hellberg, Åke Grönlund (auth.), Kim Normann Andersen, Enrico Francesconi, Åke Grönlund, Tom M. van Engers (eds.)
This e-book constitutes the refereed lawsuits of the second one foreign convention on digital executive and the knowledge platforms point of view, EGOVIS 2011, held in Toulouse, France, in August/September 2011.
The 30 revised complete papers offered have been rigorously reviewed and chosen from various submissions. one of the subject matters addressed are features of safeguard, reliability, privateness and anonymity of e-government structures, wisdom processing, service-oriented computing, and case reviews of e-government platforms in numerous countries.
Read Online or Download Electronic Government and the Information Systems Perspective: Second International Conference, EGOVIS 2011, Toulouse, France, August 29 – September 2, 2011. Proceedings PDF
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Extra resources for Electronic Government and the Information Systems Perspective: Second International Conference, EGOVIS 2011, Toulouse, France, August 29 – September 2, 2011. Proceedings
For example, the data of frequency of self-services in this paper has been obtained from a script that does not include all suppliers self-services. Also, the data on completed transactions requires automated data feeding (no re-entry of received data), hence semi-integrated self-services are not counted despite bringing potential benefits to the citizens. N. Andersen, R. Z. Henriksen change the overall conclusion in the paper. There is also a challenge with regards to additivity of the variables in the sense that we here have not explored how to count and compare self-services in the different policy domains and whether self-services with digital benefits for government or citizens exclusively qualify for being counted as self-service.
Thus far, an entirely different approach has been adopted: applications have been developed for areas in which people rarely use the services or where there have been success criteria other than direct savings on administrative costs. The traditional distinction between management solutions in the town hall and administrative functions in the municipal institutions (such as schools) enables new innovative solutions that often happen in the wrong place and time - if the objective is to have satisfied users and reduced administrative costs.
E. request returns of a product to the manufacturer, as for necessary repairs or adjustments) published on several governative websites. Other e-government portals adopt a web directory approach, that is a hierarchically organised collection of URLs, classiﬁed on the basis of their topics (as an example, the Irish e-gov portal4 is shown in Figure 2). Portals of this type usually play the role of well-organized indices of contents of other PAs websites, as in the case of the Swedish e-government portal5 .