Download Technical Support on the Web: Designing and Maintaining an by Barbara Czegel PDF

By Barbara Czegel

This booklet comprises info that may be both precious to name facilities helping buyers and inner IT aid desks which are exploring some great benefits of web-based factor administration through a company intranet. the former reviewed has supplied a finished evaluation of this ebook, so i'm going to tackle the highlights that i discovered to be useful:

(1) The business-case first procedure that the writer takes is simple and gives step by step approaches for settling on the genuine company price of web-enabled technical help vs. conventional name facilities. I specially cherished the dialogue of first, moment and 3rd iteration web site types since it grants a objective version and indicates either the enterprise and technical worth of every. I additionally cherished the way in which ROI components and rankings have been used to figure out ROI capability. the criteria are administration, features and instruments, and the rankings are an easy sturdy or negative. this can be put into context with a desk that exhibits the mixtures of things and rankings and their linked power and provides you a based selection instrument at a glance.

(2) Scope strategy given within the e-book is whole in that it takes under consideration all stakeholder perspectives (business, technical help and users/customers). This forces you to take a pragmatic examine objectives and goals and, utilizing ROI details, start making clever and expert trade-offs.

(3) website construction map is in line with strong venture administration practices in that it makes use of a job and linked info procedure. the main points supplied contain deliverables and what the deliverables should still include. undertaking planners and bosses will locate this part quite valuable.

(4) aid strategies and techniques are good proposal out and will be used as a benchmarking software in addition to making plans and implementation guidelines.

(5) i admire the way in which the part on website administration is goal-driven and traceable again to ROI. If this strategy is you've tactics which are designed for non-stop improvement.

(6) using tables and lists through the booklet presents a wealth of knowledge on approximately each subject.

There are a number of parts that have been susceptible: no point out of portal know-how, which might be hired to create user-customizable good points and comprise complicated wisdom administration performance right into a web-enabled help method. additionally, there has been no dialogue of configuration keep watch over over content material or felony concerns that have to be thought of while offering technical aid to buyers (as against inner finish users).

Overall this is often an incredibly useful ebook that's the most effective at the topic. hugely advised to IT aid desks and product technical help middle managers.

Show description

Download Les racines communicationnelles du Web by Francine Charest PDF

By Francine Charest

En plus de proposer un survol des principales contributions des chercheurs en communique au cours de los angeles première décennie du net, cette deuxième édition aborde les travaux phares des pratiques du internet 2.0. Le lecteur y trouvera des informations sur une foule de sujets tels les critères ergonomiques, le besoin d’interactivité chez les internautes et l’évaluation de websites internet.

Show description

Download Carnitine - A Medical Dictionary, Bibliography, and by Icon Health Publications PDF

By Icon Health Publications

It is a 3-in-1 reference publication. It supplies a whole clinical dictionary protecting hundreds and hundreds of phrases and expressions with regards to Carnitine. It additionally offers large lists of bibliographic citations. ultimately, it offers info to clients on the right way to replace their wisdom utilizing quite a few net assets. The e-book is designed for physicians, scientific scholars getting ready for Board examinations, scientific researchers, and sufferers who are looking to familiarize yourself with examine devoted to Carnitine. in case your time is effective, this ebook is for you. First, you won't waste time looking out the web whereas lacking loads of proper info. moment, the publication additionally saves you time indexing and defining entries. ultimately, you won't waste money and time printing thousands of websites.

Show description

Download Professional Web APIs with PHP: eBay, Google, PayPal, by Paul Reinheimer PDF

By Paul Reinheimer

Expert personal home page improvement with Feeds and APIs will introduce the reader to feeds and APIs usually, after which take them step-by-step via actual international examples. The examples and outlines will take the consumer via every one degree of the API method, from uncomplicated try out implementations to integration with present websites. exhibiting clients the right way to produce and record their very own APIs also will let them extend their very own websites, and inspire them to take a deeper examine how they constitution their code. The inclusion of XML-Feeds also will permit clients to entry one of many quickest starting to be developments on the net. Feed aggregators are being churned out at a speedy velocity, whereas so much dynamic websites are both starting to supply, or increasing their present choices of XML feeds.

Show description

Download Thalassemia - A Medical Dictionary, Bibliography, and by Icon Health Publications PDF

By Icon Health Publications

This can be a 3-in-1 reference publication. It supplies a whole scientific dictionary protecting 1000's of phrases and expressions in terms of thalassemia. It additionally provides broad lists of bibliographic citations. ultimately, it presents info to clients on find out how to replace their wisdom utilizing a variety of net assets. The e-book is designed for physicians, scientific scholars getting ready for Board examinations, clinical researchers, and sufferers who are looking to get to grips with examine devoted to thalassemia. in the event that your time is effective, this ebook is for you. First, you won't waste time looking the web whereas lacking loads of correct info. moment, the publication additionally saves you time indexing and defining entries. ultimately, you won't waste time and cash printing hundreds and hundreds of websites.

Show description

Download Writing Interoperable Web Services: WS-1 Basic Profile 1.0 by Microsoft Corporation PDF

By Microsoft Corporation

Construction Interoperable internet companies: WS-I easy Profile 1.0 is meant to assist software program architects and builders layout and code net providers which are interoperable. We emphasize "interoperable," simply because we imagine that you just already know the way to enforce an online carrier. Our objective is to teach you ways to make sure that your internet provider will paintings throughout a number of systems and programming languages and with different net companies. Our philosophy is for you to top in attaining interoperability by way of adhering to the tips set forth by means of the internet prone Interoperability (WS-1) association of their simple Profile model 1.0. during this publication, we'll allow you to write net companies that comply with these guidance. targeting interoperability capability there are a few internet provider matters that fall outdoors the scope of the dialogue. those concerns contain defense, functionality optimization, scalability, and bandwidth conservation.Writing Interoperable net prone The WS-I Deliverables simple Profile most sensible Practices ideas enforcing internet companies with visible Studio .NET imposing consumers with visible Studio .NET

Show description

Download Harvest Moon: A Tangled Web Cast in Moonlight Retribution by Mercedes Lackey PDF

By Mercedes Lackey

A Tangled Web through Mercedes Lackey

Kidnapping Persephone must have been effortless. yet within the Kingdoms, nothing's ever simple–and the inaccurate goddess is stolen through mistake, leaving Prince Leopold with no his new bride. at the very least until eventually he braves the world of the useless to get her back…

Cast in Moonlight by Michelle Sagara

Barely undefined, Kaylin Neya is a thief, fugitive and tried murderer. She additionally has a sensible mouth, sharp wits and mysterious markings on her pores and skin. All of which make her excellent bait for a kid prostitution sting within the urban of Elantra–if she survives her first assembly with the Hawks!

Retribution by Cameron Haley

In the underworld, there are tips to killing. Like executing opponents at crossroads so ghosts will not persist with you domestic. yet occasionally retribution is difficult to avoid–and now a supernatural hit guy has a freelance on Domino Riley's existence. fortunately she is familiar with a specific thing or approximately death…

Show description