Download Breakthrough IT Change Management: How to Get Enduring by Bennet P. Lientz, Kathryn P. Rea PDF

By Bennet P. Lientz, Kathryn P. Rea

This can be a *different* ebook on switch administration. utilizing common sense and useful suggestion proven of their paintings with 1000's of enterprises, the authors stroll the reader via transparent directions and checklists to enforce switch that works. Readers will boost a metamorphosis administration strategythat begins by means of diagnosing the present tradition and association, then prepares for switch rigorously, addresses resistance to alter, develops the swap procedure, measures effects, builds momentum for extra switch, and stops deterioration and throwback. The authors then observe their framework to 2 parts which are significant goals for switch administration: imposing new expertise and platforms and imposing profitable e-business options. integrated all through are real-world examples from a few industries and executive. * this system has been used effectively in over 70 organisations in over 20 countries.* common-sense and jargon-free procedure specializes in the realities of imposing swap in genuine international* lots of the ebook offers with getting the swap confirmed, size, and sensible how you can maintain the swap long term

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Extra info for Breakthrough IT Change Management: How to Get Enduring Change Results

Sample text

Active resistance is easier to cope with since it is out in the open. You can work with the problems that they raise. In the worst case you can even work around the person. Passive resistance. This may be difficult to detect. It takes time for you to uncover signs of this in people. People may actually express support for change, but when change is getting closer to being implemented, the resistance starts to come through. A second related perspective is to consider open versus underground resistance.

LESSONS LEARNED ● You should review what efforts have been made to carry out change in the past. Often, this was not called change management. Ask yourself the following questions: — What was the outcome of the change attempt? — Were there measurements undertaken before, during, and after? — How was resistance addressed? — How were issues managed? — How many people were involved in the change? — What is the condition of the work and the process today? ● Look around at some of the key processes.

It became possible for customers and suppliers to do some or all of the work through electronic commerce or E-Business. Workflow tracking and automation have allowed software systems to track and monitor the performance of a business process down to the individual step of a transaction. Now step back from this level of detail and what do you see? Here is one basic truth. IT has acted to formalize business processes. This is good and bad in its impact. The Importance of Interfaces ● ● ● ● 21 Knowledge of business rules in the process often shifts to the IT group since the programmers there must be acutely aware of these to automate procedures.

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